The guys over at Box have updated their warranty policy and it's now better than ever!
We'll let the guys at Box explain how it's going to work: "In an effort to improve brand value and customer relationships, we have fully revised our warranty policies. We believe a happy customer is a repeat customer, and that no amount of spending in marketing is worth as much as customer that uses their own positive experience to influence others. By offering to replace defective or broken products, for life, we create a competitive advantage over other brands' products."
In the new warranties policy Box have;
- Removed all time constrains for filing claims
- Removed requirement to provide proof of purchase
- Simplified the claim process
- Expanded the definition of broken products
- Limited product return requirements
- Created a portal at Box Components for consumers to fill out claims
When claims are submitted, Box warranty staff will evaluate and respond to each inquiry directly. If you have specific requirements for providing warranty service we will direct the consumer to you after we have evaluated and validated the claim.
In addition, the warranty claim process for resellers has been simplified. We believe by allowing consumers to interact with Box directly there is less burden placed on the reseller and consumers can be serviced faster.
If you have any questions regarding Box's warranty policy either call us (0117 307 9096) or if you'd like to file a warranty claim please contact Box directly here.